Tumble dryer safety information

Posted by Sarah Jones on

For those worried about their Whirlpool , Hotpoint, Indesit or Creda Tumble dryers please read the following statements.

23rd November 2015

Dear Customer,

Indesit Company S.p.A. is launching an outreach and service campaign to address a potential safety and quality issue with certain of its legacy products.
The campaign is focused on dryers sold under the brand names of Hotpoint, Indesit and Creda between April 2004 and October 2015.
The outreach and service campaign consists of a modification performed free-of-charge at consumers’ homes.
Following Whirlpool Corporation's acquisition of the Indesit business in October 2014, Indesit began working with Whirlpool’s global safety experts in reviewing the Indesit product portfolio in accordance with Whirlpool’s industry leading risk management systems and methodologies.
As part of that process, in 2015, Indesit engaged in thorough investigations of incident reports associated with two dryer production platforms. This led to Indesit reporting the issue to regulatory authorities for consideration. These discussions determined that corrective action of the affected dryers is required.
Indesit has implemented modifications at the point of manufacture to ensure that dryers produced after October 2015 are not affected by this issue. Consumers may continue to use the affected dryers until they are modified through the outreach and service campaign, provided they are not left unattended during operation. If left unmodified, in some rare cases, excess fluff can come into contact with the heating element and present a risk of fire.
I can assure you that products currently manufactured and supplied to our customers and trade partners are not affected.
While we are no longer manufacturing the products that may have a potential safety and quality issue, some affected products might still be in the supply chain. 

Thank you for your cooperation and support.

Kindest regards,
Maurizio Pettorino

General manager, Uk and Ireland

Method Used to Identify Stock that has already been modified
If the product still has external packaging the Good Stock will have a black label with white text. Stock still to be modified will have the white label with black text.
If the product is on display or has no external package, Good Stock can be identified as having a 'green dot' next to the rating plate on the rear of the appliance
Step 1
Step 2
Affected stock
Good Stock
Good Stock
If you have any stock Affected stock Please call the Whirlpool Logistics Team 01733 282 845

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